FREQUENTLY ASKED QUESTIONS
1.When can I expect the quotation?
Joiwo sales team will quote within 2 hours after receiving your inquiry and requirement on any day of the week. For urgent requests, please contact us via phone call, email, or Whatsapp.
2.Are you a factory?
Joiwo is not only an industrial telecommunication device manufacturer, but also a professional telecom integrator.
3.Do you offer customization?
Yes, we support full customization, including size, material, and logo. We offer both OEM & ODM design services, and a technical agreement will be signed prior to mass production.
4.Do you have project experience?
Yes, Joiwo products are sold in over 70 countries worldwide. They are highly popular in government projects due to their competitive pricing, high quality, and comprehensive solutions.
5: What certificates do your company and products have?
1)Joiwo is certified with the following management system standards:
ISO 9001 – Quality Management System
ISO14001 Environmental Management
ISO45001 Occupational Health and Safety Management certificates
2)Our products comply with a wide range of international industrial and safety standards, including:
CCC (China Compulsory Certification)
UL (Underwriters Laboratories)
CNEX (China Ex Certificate)
ATEX (EU Directive for explosive atmospheres)
CE (European Conformity)
FCC (U.S. Federal Communications Commission)
RoHS (Restriction of Hazardous Substances)
IP67 Ingress Protection
IK10 Impact Resistance
6.What if quality issues occur?
24-hour response with repair/replacement/refund solutions.
Joiwo offers a two-year warranty for all products and free maintenance for any problem that happens during the warranty period.
7. How do I order products from Joiwo?
1).Confirm with the Joiwo team for the best model number, quantity, function, and other special requirements.
2).A proforma invoice will be made and sent for your approval.
3).Productions will be arranged upon receipt of your approval and payment or deposit.
4).Goods will be delivered on time as stated on the proforma invoice.
5).Continuous support to our clients for import and export customs clearance.
8.How do you guarantee quality?
At Joiwo, we implement a rigorous multi-stage testing process across all departments—from material procurement (IQC) to final product inspection (OQC)—including IPQC, FQC, and sales representative reviews. This ensures every industrial telephone unit or system device component meets stringent quality standards before shipment. Additionally, we welcome third-party inspections conducted by your appointed auditors.
Payment Method
1. What payment methods do you accept?
We support T/T (bank transfer), O/A (open account), D/P, D/A, and PayPal for small sample payments.
2. Do you provide credit terms such as O/A or D/A?
Yes, but only for long-term partners who pass our credit evaluation and meet annual purchase requirements.